Store Policy
Customer Service
At Mihrikilim, customer satisfaction is our top priority. If you have any questions, requests regarding your order, or need assistance, you can contact us at info@mihrikilim.com.
Our customer support team is available Monday - Friday, 09:00 AM - 06:00 PM (Turkey time). We aim to respond to all inquiries within 24 hours to provide you with the best possible service.
Privacy & Safety
Mihrikilim is committed to protecting the privacy and security of our customers' personal information.
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All transactions on our website are secured using industry-standard encryption technologies.
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Your personal data is only used to process your orders, provide customer service, and comply with legal obligations.
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Your information will never be shared with third parties without your explicit consent and is stored securely under strict security measures.
For more information about our privacy policy, please contact us at info@mihrikilim.com.
Payment Methods
All payments are securely processed through Iyzico, one of Turkey’s most trusted payment providers.
Accepted payment methods:
✔ Credit and debit cards (including international cards)
✔ Installment options for eligible customers
International customers can easily complete their payments using foreign credit and debit cards through Iyzico’s secure payment system. During the payment process, all data is encrypted and protected. Mihrikilim does not store your financial information and applies the highest security standards in all payment transactions.
Terms & Conditions
By shopping at Mihrikilim, you agree to the following terms and conditions:
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Your order will be processed once full payment has been received.
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All products are carefully packaged and shipped, with estimated delivery times varying based on your location.
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You may request a return or exchange within 14 days of receiving your order.
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Returned items must be unused, undamaged, and in their original packaging.
Mihrikilim reserves the right to update its store policies to improve customer experience and comply with regulations. Any changes will be announced on this page, so we recommend checking our policies regularly.
For further inquiries, feel free to contact us at info@mihrikilim.com.